AHP
AHPulse
Retention Platform

Healthcare that cares for your wallet. Powered by people who care for your members.

Advantage Health Property of Advantage Health Insurance
Internal use only · Unauthorized access prohibited
140 Cypress Station Dr, Suite 230 · Houston, TX 77382
© 2026 Advantage Health · All rights reserved
This system contains confidential and proprietary information. By accessing this platform you agree to comply with all internal policies including HIPAA, CMS, and ACA member privacy standards.

Welcome back

Sign in to your retention dashboard

SECURED · AHPULSE PLATFORM
0
In Queue
0
Calls Today
0
Saves Today
0
SMU Today

My Queue

— leads
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Select a lead

Quick Dial

Idle
—
—
1 
2ABC
3DEF
4GHI
5JKL
6MNO
7PQRS
8TUV
9WXYZ
* 
0+
# 
Dispose
Callback
Voicemail
Recent
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🚨 RED ALERT

Retention Early Detection · Automated Lead Evaluation & Response Triggers

LevelScoreLeadPhoneCarrier DaysAgentLast CallCallsNext Action
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📄 Reports Archive

Daily audit reports · CSV + PDF · MD5 verified

DateAgentTypeGenerated ByWhenHashActions
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NamePhoneCarrierState StatusScoreAgentNext ActionCallsNotes
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LeadPhoneAgentStatusDispositionDurationDateRecording
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Appearance

Dark Mode

Blue-dark theme (current)

Compact Tables

Reduce row padding

Sidebar Labels

Show text labels in sidebar

Notifications

New Lead Assigned

Alert when a lead is assigned to you

Callback Reminder

15 min before scheduled callback

At Risk Alerts

When a lead score exceeds 80

Two-Factor Authentication (2FA)

Add an extra layer of security. Requires a code from an authenticator app (Google Authenticator, Authy, 1Password, etc) every time you log in.

🔓
2FA is disabled
Your account is protected only by your password.
WhenAgentLeadPhone ActionFieldBeforeAfter
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Call Disposition

Select outcome

Lead Profile

Info
Notes 0
Calls 0
History
Risk Assessment
Low
0 / 100
Read-only. Add notes from the dashboard.
No calls logged.
No history.

Add New Lead

Scheduled Callbacks to
Overdue
Today
Upcoming
User Management
NameEmailRoleExtensionStatusCreatedActions
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Import Leads from CSV

Click to upload or drag & drop CSV

Columns: first_name, last_name, phone, email, carrier, plan, state, dob, member_id, policy_number, effective_date, premium, risk_score

Add User

Reset Password

Resetting password for:

Reschedule Callback

📄 Generate Report

💡 The report includes calls, notes, status changes, callbacks, and summary stats. Both CSV and PDF are generated with MD5 tamper-evident hashes.

🛡 Setup Two-Factor Authentication

Step 1: Scan this QR code with your authenticator app.

QR Code
Can't scan? Use this manual key

Step 2: Enter the 6-digit code your app shows.

🛡 Disable 2FA

⚠ This will weaken your account security. You'll only need a password to log in.

📞 DID Pool

Rotating outbound numbers with local presence matching

Phone State Area Code Label Calls Today Total Last Used Status Actions
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